Information, Assistance & Referral

Information, Assistance & Referral (IR&A) staff provide information to make informed decisions for older and/or disabled adults, their families and advocated by phone, internet, or in person at the Area Agency on Aging office. An IR&A Specialist will:

  • Assess the level of need
  • Evaluate the resources
  • Identify assisting community organizations
  • Provide information
  • Help locate needed alternative resources
  • Assist with linking to needed services
  • Follow-up on referrals for services

The Area Agency on Aging develops and maintains a resource database, tracks service inquiries and service gaps, conducts education and outreach and coordinates with other agency programs and services. Contact our specialist.

Debra S. Pittman-IRA Specialist

Medicare Information

Medicare Information Specialists provide accurate and objective health insurance information to help Medicare beneficiaries make informed health coverage decisions and understand their related rights and protections. Contact a specialist.

Debra S. Pittman - I Care Specialist

Fraud and abuse exist in the Medicare program. To obtain more information about how you can report, or help stop Medicare Fraud and Abuse contact:

Melissa R. Morrison - Long Term Care Ombudsman


Making choices for future medical care or planning ahead for care at the end of life is important. To have your wishes followed, you should put your choices in writing by completing legal documents called advanced directives. There are two types of advanced directives:

  1. A health care power of attorney, which allows you to name a person you trust to make your health care choices if you cannot make them yourself.
  2. A living will, which informs others what medical treatments you want or don't want if you become terminally ill or permanently unconscious.

For more information or to obtain copies of advanced directives for South Carolina, please contact:

Deborah S. Lewis - Caregiver Advocate

Debra S. Pittman - IRA Specialist